Shipping policy
Shimano Canada Ltd.-Fishing Division
Shipping Policy
Effective date: April 30, 2026
SHIPPING QUESTIONS
What carrier do you use for shipping?
We use UPS for ground and expedited shipments.
What are your shipping rates?
- Orders up to $99.99 (before tax) = $14.99
- Orders $100 and above (before tax) = Free (Ground Freight only)
- Express Shipping= $24.99
- Rods = $24.99
*Shipment times vary by region*
How long will it take for my order to arrive?
When an order has been placed on our site (checkout has been completed and you receive an order confirmation email from us), our warehouse will ship the item(s) within 1 business day for express shipping and 2-4 business days for ground shipping (our warehouse is open Monday - Friday excluding holidays).
Once shipped from our warehouse, the estimated arrival time for an order is within another 1-2 business days for express shipping options.
For ground shipments, the estimated arrival time for an order is within another 3-6 business days.
Delivery time is only an estimate and is based on standard conditions and
carrier service estimates.
Please note that we cannot guarantee arrival times of our carriers once the package ships.
When will my order ship?
Most items ship within two days of receiving your order, but may take up to 10 business days.
Where will my order ship from?
We have three distribution centres in North America: one in Peterborough, Ontario (Canada), one in North Charleston, South Carolina (U.S.A.) and one in Irvine California, (U.S.A.). Your order will fulfill from the closest distribution centre to you that has the item that you ordered.
What happens when my order is delivered?
A signature is required to receive your shipment, so please be present to receive the goods. We recommend shipping to a place of business if you will not be home to receive delivery.
I entered the wrong shipping address; can you update it?
Orders move into our warehouse soon after you click “submit order” and we cannot update them, nor cancel, once they are on the floor. Unfortunately, we are unable to modify any order information once the order has been submitted.
Can you ship to a PO Box or APO/FPO address?
Unfortunately, we are unable to ship to PO boxes or APO/FPO addresses, due to carrier limitations.
Can you ship to a Freight Forwarding service?
We do not ship to Freight Forwarders under any circumstances.
Has my order shipped?
You will receive an emailed notification when your order ships. Please make sure that both your email and shipping addresses are accurate and you are present to receive your product. Shimano Canada Ltd. cannot not ship to PO Boxes or APO's. Shimano Canada Ltd. is not responsible for lost or stolen packages. Please allow up to 10 business days for delivery once your order has shipped.
How do I track my order?
You will receive an email with the tracking number shortly after your order ships. To track your package, follow the tracking link in your email or input your tracking number into the UPS website: ups.com.
Does Fishshopcanada.shimano.com allow for backorders?
No. Customers can request to be notified when an item is back in stock via email.
Do you offer international shipping?
Unfortunately, we do not ship to international addresses (including the U.S.A.). Our site does not accept international cards and we are unable to accommodate each country’s customs and duties requirements.
If I send my package as a gift, will the recipient receive the invoice?
No. Your order will only contain a packing list that does not contain the price. All invoicing information will be sent to the email address that you provide with your account.
Do I have to pay sales tax?
Unless otherwise noted, items sold by Shimano Canada Ltd. are subject to sales tax in accordance with the applicable Federal and Provincial laws.
For the provinces imposing sales taxes, your purchase is subject to such taxes unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means.
Accepted forms of payment
We accept the following major credit cards: Visa, MasterCard and American Express
Timing of billing
Your credit card will only be charged once your order has shipped.
There is a problem with my shipment, what should I do?
Please contact Customer Service by email or phone:
- E-mail: fishshopca@shimano.com
- Phone: 1-866-491-5229 (Monday-Friday 8:30 am - 7:00 pm Eastern)